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Please check the FAQ page before submitting your request. If your question is answered within the FAQ's we may not respond to your email.

If you are emailing in regards to the cut off date for refunds being  December 1st 2013 for Mountain Bike entries , you may not be aware but you can transfer your entry to a keen Mountain Biker  that missed out on an entry! please check our facebook page  for eager competitors details! You can then arrange a private sale of your entry  before 5pm, 12 Feb 2014. To complete a transfer follow the steps below;

  1. The person wishing to transfer their entry must login to their competitor profile. The person receiving the entry must be pre-registered in order to receive the transfer.
  2. Once the person transferring the entry has logged in, click on the 'Entry Management' tab. Ensure you have the new entrants full name and email address and complete the form to transfer entry to another person.
  3. An email will be sent to the new competitor requesting them to complete a few details and requiring a $20 credit card payment for the transfer. It is up to the individuals to arrange payment for the initial entry fee to the original owner of the entry.
  4. Once all details are completed and the transfer is accepted an email confirmation will be sent to both parties.

 

If your question is not answered within the FAQ, please complete the form below and we'll get back to you as soon as we can. Please allow up to 5 days for some responses.

Cheers

The Motatapu Team

Queenstown Trails Trust, PO Box 1052, Queenstown 9348.